Qtel customers to receive bills through e-mail

Qtel has launched ‘E-bill service’ that allows customers to receive their telecom bills through e-mail instead of the current paper bills. Qtel’s major initiative is part of the service provider becoming a ‘fully paper-free environment’. Qtel had earlier announced it will phase out all paper billing for customers by October 1.

Qtel sends out more than 400,000 paper bills every month to customers across Qatar, consuming a significant amount of paper and increasing Qatar’s environmental footprint. Switching to paperless billing in Qatar could help save tens of thousands of kilogrammes of paper, reduce greenhouse gases, and prevent millions of gallons of wastewater from getting discharged into water supplies in the coming years.

To remedy the situation, Qtel has created a range of special electronic channels, which provide customers with up-to-the minute information and enable them to store and access their bills quickly and easily. Qtel executive director (group communications) Adel al-Mutawa, said: “At Qtel, we take our environmental responsibilities very seriously, because we know we all have a stake in the future health of Qatar. Qtel is taking the lead in moving to becoming a fully paper-free environment, and we are investing in the processes that will ensure continued convenience and security for our customers.”

Environmental issues are a key pillar in Qtel’s strategy for corporate social responsibility (CSR), ‘for Qatar, hand in hand’. This pioneering strategy has supported a wide range of initiatives that have made an immediate and sustainable impact in Qatar. In 2010, the company launched its pioneering new e-waste recycling programme to provide an ‘immediate and convenient’ disposal and recycling service. The first initiative in the campaign was to place ‘drop boxes’ in every Qtel shop and office to encourage customers and employees to recycle mobile phones. It also hosted ‘Big Drop’ days to give the community a way to recycle larger e-waste items.

Qtel is now working to stop the delivery of paper bills entirely as well as turning the company offices into paper-free
environments. “As a practical alternative, all customers will receive a detailed bill to their e-mail accounts in the form of a special, secure PDF,” Qtel said. Customers who want to continue to receive paper bills from October 1 will still be able to, but there will be a nominal charge of QR5 per bill per month for those who wish to do so.

Customers can immediately apply for e-bills via SMS or through the eQtel service. Customers can send a free SMS with their e-mail address and QID (e.g. eb ahmed@myemail.com 123456789) to 114, receive a verification message of the e-mail ID supplied, and be immediately switched to e-billing upon confirmation. Alternatively, customers can select the E-bill option and provide their e-mail ID in the eQtel section on the new Qtel website, or they can call 111 and provide their Qatar ID details to do so. Customers can even switch over to e-billing in Qtel Shops across the country.

As a special incentive, the first 1,000 customers who switch over to e-billing from July 4 will receive 1,000 Nojoom points each. Ten lucky winners will receive an iPad and another three lucky winners will receive a bumper package of 25,000 Nojoom points. The winner will be picked during the first week of October. Qtel currently provides paper billing for a wide range of post paid services, including residential phonelines, Mozaic TV, Shahry, mobile broadband and ADSL services. All customers can switch to the e-bill service and be eligible for the incredible range of prizes.

“Companies across Qatar have a role to play in making our community greener and more energy efficient, both for the people of today, and the children of tomorrow. We encourage everyone to join with us, in helping make Qatar a greener country,” al-Mutawa added.

source: Gulf Times

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