Commercialbank deepens relations with customers

Building on its unique initiative, Commercialbank held its second private tour at Al Rayyan Branch opening its doors exclusively during an event for high networth customers to get an insight of Commercialbank’s first class and seamless customer ‘in-branch’ experience, as well as time to share feedback and ideas with Senior Managers of the bank.

Commercialbank aims at raising the customer banking experience and strengthening relationships using state-of the-art technology and architecture in its flagship branches combined with the age-old traditional trustworthy manner of doing business personally.

Commercialbank have continuously invested in expanding its network, and even more has gone into the opening of the 4 flagship branches – Commercialbank Plaza, Al Rayyan Branch, Um Lekhba Branch and D Ring Branch – which offer a unique banking experience, supported by a vast network of over 27 branches, 153 ATMs, 24/7 customer contact center, Mobile and Electronic banking services. These branches are designed entirely on the principles of providing customer convenience and service excellence.

Dean Proctor, EGM, Retail and Consumer Banking, Commercialbank said: “The series of special customer events that we are organising allows Commercialbank’s management team to demonstrate the Bank’s commitment to its customers. We expect to highly benefit from the feedback and valuable time our customers are willing to share with us in improving the service experience in our customers’ eyes.”

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Khalifa Al Rayes, Senior AGM, Commercialbank, additionally stated, “We are extremely pleased to showcase our Retail Branch, Sadara, Diners and Private Banking offerings to our customers and how we can tailor the right mix of relevant products and services for their specific financial needs while offering a differentiated premium customer experience. Now, with the launch of our renewed Accolades credit cards loyalty program, we were also pleased to share the details directly with customers and hear ‘first-hand’ their responses on this much enhanced rewards program that is available to all our credit card holders including those on the elite Limited Edition Rewards Program.”

At the event, Commercialbank banking experts took the time to illustrate the benefits of our Commercialbank products and services while responding individually to customer queries and providing support as required. Mortgage loans and premium service proposition such as Sadara and Private Banking were key agenda items. 

Commercialbank continues to pride itself for offering a personalised approach, in-depth understanding of customer needs locally and internationally, while offering exclusive benefits for its customers, thanks to their teams of dedicated Relationship Managers whom are in charge of protecting and growing their clients’ wealth.

The next event will be held later this month at the unique branch, Commercialbank D Ring Branch, in the Al Hilal Area.