Qatar General Electricity & Water Corporation “Kahramaa” organized a workshop for the consultancy offices for the development of the adopted procedures in order to ensure the provision of high quality services for all customers within the urban development the State witnesses.
The workshop was attended by Eng. Ali Saif Al-Malki, Water Networks Affairs Director, Eng. Nasser Al-Mohannadi, Customer Services Department Manager, Eng. Abdulla Al-Theyab, Quality & Continual Improvement Department Manager, Eng. Fahad Al-Kaabi, Conservation & Energy Efficiency Department Manager, Eng. Ibrahim Al-Sada, Water Network Planning Department Manager, in addition to a number of Kahramaa Managers and Head of Sections. The workshop was attended by more than 50 consultancy offices representatives.
The workshop was opened by Eng. Nasser Al-Mohannadi who welcomed the consultancy offices representatives highlighting the significance of the workshop “it comes as per the instructions of Kahramaa higher management to open dialogue with all Kahramaa stakeholders to reach fruitful results and improve services” Al-Mohannadi said adding that the consultancy offices are the link between Kahramaa and customers. Customer Services Manager reviewed steps Kahramaa took in cooperation with Ministry of Municipality and Urban Planning at building permit complex to improve performance.
The workshop is meant to open direct dialogue with the consultancy offices to investigate their suggestions to overcome obstacles that hinder work progress to improve services and reduce completion time. The workshop reviewed the procedures at building permit complex where statistics shows that lack of data is the main cause of delay. After Kahramaa presentation, all inquires was replied and suggestions were reviewed. The workshop came up with positive outcomes.
It is worth to mention that this workshop comes within Kahramaa awareness program meant to reduce time taken in application completion at building permit complex in order to develop procedures to cope with the increasing demand for electricity and water and provide high quality services.
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