Kahramaa appoints Nielsen to evaluate customer experience

Kahramaa has tapped global survey firm Nielsen to evaluate their customer satisfaction services. Nielsen will conduct a comprehensive survey for three months to evaluate services provided to customers at electricity and water sectors. The results of the survey will serve as Kahramaa’s barometer to improve their services to the growing number of customers.

Eng Abdulla Al Theyab, Quality and Continual Improvement Department Manager, said improvement of services is one of their objectives to measure customer satisfaction of services and procedures to cope with the local and international standards.

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“For the realisation of this end, Kahramaa intends to bridge the gap between the corporation and customers by setting strategies and developing services,” Al Theyab said.

The survey is expected to be complete by the end of this year. The survey covers customer services, standby offices, as well as building permit complex. Targeting a great segment of customers to ensure precise results and transparently treat disadvantages.

Eng Moza Al Tamimi, Continual Improvement Engineer, said the studies and surveys are meant to communicate with customers and get their feedback which is part of Kahramaa’s basic strategies for development.

source: The Peninsula