Posted on December 21, 2016

More than 700 staff from Hamad Medical Corporation’s (HMC) Ambulance Service attended the Annual Awards Ceremony on 14 December at Katara Hall. The event recognized the hard work and efforts of the Ambulance Service staff in delivering safe, effective and compassionate care throughout 2016.

“This year has once again been one of significant growth and progress for our Ambulance Service,” said Dr. Robert Owen, Chief Executive Officer of the Ambulance Service, in his opening remarks. “We have helped more people than ever before in their time of need and expanded many areas of our service. I am proud of our teams’ commitment over the last 12 months and delighted to be part of a service that consistently performs to the highest international standards,” he explained.

During the ceremony, awards were handed out to individuals and teams, recognizing staff from the full spectrum of services delivered by the Ambulance Service. This includes emergency response services, patient transport, and business and support services, as well as the teams from the Mobile Healthcare Service and Patient Contact Center and those providing care in HMC’s Patient Recovery Center. In recent years, the Ambulance Service has introduced a range of advances designed to ensure patients receive the highest standard of emergency response care possible. Recent advances include the launch of a new state-of-the-art ambulance fleet, an expanded LifeFlight air ambulance service, dispatch points located across the country and specialist medical equipment located on-board vehicles.

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This progress has continued throughout 2016, as Mr. Ahmed Al Bakri, Operations Manager for the Ambulance Service and co-host of the ceremony explained: “We have launched new patient transport vehicles as part of our non-emergency fleet - improving patient experience, introduced the Computer Aided Dispatch technology to improve the way we manage our fleet and implemented the electronic patient clinical record - advancing the way in which patient information is communicated. We have strengthened our ability to respond to major incidents and also expanded our Mobile Healthcare Service - providing vital care outside the hospital setting.”

“The nomination process was carefully planned in order to ensure a transparent process that would encourage nominations from all areas of our service,” said Dr. Owen. “It is incredibly pleasing to be here tonight and to be part of this special event that puts the spotlight on the people that make this service so special,” he explained.