Posted on October 02, 2018

Commercial Bank has officially opened its latest branch at the popular Doha Festival City mall, On Tuesday 2 October.  The new, state-of-the-art branch is open seven days a week to provide full suite of Branch Banking Services and ATM services to customers visiting the mall.

Commercial Bank has invested heavily to make its banking services convenient for customers. While a significant sum of this investment has been in digital products and services, branches remain integral to how the Bank delivers its services to customers, as it understands customers’ preferences for personal and face-to-face interactions with staff and Relationship Managers. The inauguration event was attended by Commercial Bank’s top officials. The Bank’s Board of Directors were present, including its Chairman Sheikh Abdullah bin Ali bin Jabor Al Thani, Vice-Chairman Mr. Hussein Ibrahim Al Fardan, Managing Director Mr. Omar Hussain Al Fardan. Group CEO Mr. Joseph Abraham, along with VIP customers, senior dignitaries and other Commercial Bank executives were also in attendance.

During the event, the Bank announced details of a new Marketing Partnership with entertainment company Trimoo Parks, operator of Angry Birds World™ at Doha Festival City and the soon-to-open Snow Dunes™, Juniverse™ and Virtuocity™ theme parks. A Memorandum of Understanding to this effect was signed by Commercial Bank GCEO Mr. Joseph Abraham and Mr. Luay Darwish, Co-Founder and Deputy CEO, Trimoo Parks at the event. The Marketing Partnership will enable Commercial Bank customers to enjoy exclusive ‘value added services’ at the Park, an exclusive counter for Sadara and Private Banking customers and the soon-to- launch online top-up to customers.

Sheikh Abdulla bin Ali bin Jabor Al Thani, Chairman Commercial Bank, said: “Since the Bank opened its doors for business over 42 years ago, our branches have always been a vital strategic channel for the Bank. Our goal is to ensure that they are located in the most convenient localities for our customers. That is why we chose Doha Festival City as the newest addition to our branch network. The mall is one of Qatar’s most popular shopping, dining and entertainment venues, making it easy for customers to access our personal banking services during their visits to the mall.”

Joseph Abraham, Group CEO of Commercial Bank, said: “Our customers want to access banking services in the way that is most convenient for them. Some prefer to make the most of our digital services and do all their banking online, while others prefer to visit branches in person. Most of our customers want both options. For example, they may carry out everyday transactions online or via their mobile devices, whilst choosing to visit our branches to focus on their financial planning and more complex transactions. It’s all about providing a holistic experience for our customers.”

Amit Sah, EGM, Head of Consumer Banking at Commercial Bank, said: “We aim to be the bank of choice in Qatar. With our impressive suite of digital products and services, combined with our network of strategically-located branches, I truly believe that Commercial Bank offers an unrivalled customer experience in Qatar. We continuously strive to work with partners who share the same vision, and our agreement with Trimoo Parks will help us build upon our shared goals of delivering unique and new experiences.”  

The Doha Festival City branch provides extended banking hours for customers from 9am to 2:30pm and 3:30pm to 9pm (Saturday to Thursday) and 3:30pm to 9pm (Friday). It is part of the Bank’s strategic branch network that includes 29 full-service branches and 172 ATMs conveniently located across Qatar, in addition to the digital banking channels.