Posted on February 03, 2018

Location: Conference Room 4, Education City Student Center


In brief: HBKU is hosting a community class for working professionals on customer service titled “Deliver Excellence through Customer Service.” The class will strengthen participants’ knowledge of aftersales care among professionals in client-facing roles, with a particular focus on customer service. Course objectives include promoting an understanding of customer behavior; use of score software tools such as “RATER” and “NPS” and the development of a toolkit of customer-service techniques to promote a high level of client retention. This event will be conducted in English.


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5 February 2018 till 12 February 2018