Posted on July 18, 2017

The Communications Regulatory Authority (CRA) has initiated a full investigation into the outage of Vodafone Qatar’s network, leaving many of its customers without access to voice calls and data services.The outage started as early as 3.30am yesterday morning and was restored partially until late evening.

CRA has requested Vodafone to provide a detailed investigation report by July 20, addressing violations of the service continuity and customer information obligations stated in its License. Vodafone has also been requested to address the following points in the report:

  • Main cause of this outage;
  • Nature and extent of the impact on customers;
  • Steps taken to resolve the issue;
  • Measures and procedures put in place to avoid such outages in the future.

In addition, Vodafone is bound by its License to provide customers with appropriate compensation for this disruption of service. CRA regulates the communications & information technology and postal sectors, and access to digital media. CRA uses its regulatory powers to protect consumer rights, ensure competition, manage the resolution of disputes, and manage the electromagnetic spectrum. In all its activities, the CRA seeks to ensure the provision of advanced, innovative and reliable ICT and postal services across the state of Qatar.

Click here to read Vodafone's announcement issued on July 18th, 2017