Posted on September 22, 2019

The Communications Regulatory Authority (CRA) has recently issued the updated Dispute Regulations of the telecom sector in Qatar, which comes in line with CRA’s keenness to encourage sustainable competition and prevent anti-competitive practices in the market.

The regulations set out the procedures and requirements that the service providers or others need to follow to file a complaint or dispute with the CRA about another service provider or another stakeholders, so that the CRA can investigates it to fairly and efficiently reach a resolution as per the stipulated timeframe. These Regulations were issued pursuant to Amiri Decree No. (42) of 2014 establishing the CRA, to the Telecommunications Law, and to the Telecommunications By-Law. They replace the previous Dispute Resolution and Ex Post Complaint processes which were issued in 2015.

“CRA ensures to set and develop policies and regulations for a competitive market, that benefits all parties; service providers and consumers. The competition encourages service providers to provide consumers with the best innovative and advanced services, and it contributes to the development of the telecommunications sector in Qatar. The Dispute Regulations will support CRA’s efforts to achieve this goal, as it will encourage competition, prevent and reduce anti-competitive practices, and prevent misuse by any person or entity of its position in the market,” said His Excellency Mohammed Ali Al-Mannai (pictured), President of the CRA.

As per the Dispute Regulations, there are three key procedural stages in the CRA’s assessment of any submission of a complaint or dispute. The first phase includes filing a valid complaint or dispute to CRA by email. During the second phase, the CRA investigates the complaint or dispute, taking account of any document submissions from the parties, and in the final phase, the CRA issues its interim or final decision within the stipulated timeframe. Failure to comply with any dispute or complaint settlement decision of the CRA will result in the referral of the matter to the Penalties Committee or to the Courts.

The updated Dispute Regulations of the telecom sector is available via the below link: https://cra.gov.qa/en/Regulatory-Framework/Dispute-Resolution-Framework

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