Posted on November 17, 2017

AICR International (the Global Front of House Managers Association for Luxury Hotels) recently awarded Pamela Munzala, the highly coveted the Best Receptionist in Qatar after a tough screening held this month.

The candidates from various 5-stars and luxury hotels in Qatar competed on 2 stages. The first stage was a panel interview where they were judged on their personality and general grooming, product and operational knowledge, customer service among others. The final stage was a series of interviews and role plays. As the Receptionist of the Year Qatar winner, Munzala will represent Qatar in January 2018 in Zurich for the international competition during our annual congress. Pamela Munzala is from Zimbabwe, joined Hilton Doha in 2015 and handles the reception of the Executive Lounge, VIP guests and other guests’ services.

Adham El Sebaey, general manager, Hilton Doha said: “I am extremely proud of Pamela and the whole team takes pride in receiving this award from such a prestigious organisation as AICR International.   Service to our guests and development of our team is our primary focus thus, we are happy that these efforts are recognised.” AICR is a non-profitable organisation founded in the Cote d’Azur in 1964 and has now grown to over 20 countries and 1200 members. The association promotes friendship, networking, education and service excellence in the Hospitality Industry. The key event in every sections calendar is the coveted Receptionist of the Year Competition.