Posted on February 04, 2018

Hamad Medical Corporation’s (HMC) Mental Health Service has won the 2017 National Database of Nursing Quality Indicators (NDNQI) Award for Outstanding Nursing Quality.

This is the second consecutive year that HMC’s Mental Health Nursing Service has won the award, which is presented annually by Press Ganey Associates, Inc. HMC was the only award recipient located outside of the United States and was up against 200 international NDNQI users.

Professor Nicola Ryley, Chief Nursing Officer at HMC, said: “As healthcare becomes increasingly complex, we recognize the importance of developing our nursing staff who play a pivotal role in driving quality improvement and driving patient safety standards. I am very proud of our Mental Health Service nursing teams who have worked hard to improve the care being delivered to their patients. Their commitment is outstanding and I am pleased this has been recognized for the second consecutive year by an internationally respected and independent organization.”

The nursing teams were assessed and scored favorably against key indicators, including:

  • Patient falls (with and without injury)
  • Use of physical restraints 
  • Physical assault rates - against staff and other patients
  • Staff survey - staff rated HMC as a good place to work
  • Length of stay - reducing the average length of stay for patients once medically fit for discharge

International recognition for 2 [].jpg

Mr. Mahmoud Al Raisi, HMC’s Chief of Continuing Care highlighted the importance of the Mental Health nursing team’s approach, stating: “The engagement and contribution of staff from all levels of the organization has ensured the success of the mental health nursing service. This has happened by promoting shared values. A strong sense of family creates a happier working environment in which staff feel cared for and supported. This positive working environment promotes resilience, healthy working relationships, and fosters an environment that encourages and ensures compassionate nursing care.”

The NDNQI Award for Outstanding Nursing Quality is presented annually to the best performing hospital in each of six categories: academic medical center, teaching hospital, community hospital, pediatric hospital, rehabilitation hospital, and psychiatric hospital. “Our nursing philosophy continues to be one of support for our nurses who strive to deliver the highest quality of care, using the best evidence-based practice and latest data to make improvements at the patient’s bedside,” said Ms. Hoda Salam Nakhla, Director of Nursing at HMC’s Mental Health Service. “This award is an important achievement for HMC and our Mental Health Service teams and demonstrates our commitment to the patients we care for.”

The NDNQI is the only national nursing database that provides quarterly and annual reporting of structure, process, and outcome indicators to evaluate nursing care at the unit level.