Posted on September 14, 2015

Ooredoo has pledged to continue its digital self-service updates in 2015, as the company works to give more control to customers over their accounts.

So far this year Ooredoo has announced a host of new features for Hala and Shahry customers via the Ooredoo Mobile App, including being able to subscribe and unsubscribe to various services such as Hala Weekly Packs and recently, the Passport roaming card. The company has also recently launched the new Ooredoo “My Services” page, which enables Hala and Shahry customers to monitor their bills, as well as subscribe to a range of postpaid and prepaid services wherever they are in the world, via a web browser.

Ooredoo continues self-service [].jpgFatima Sultan Al Kuwari, Director, Community and Public Relations, Ooredoo said: “We’ve worked hard to launch the latest self-service options across our portfolio to empower our customers who use their mobiles as an integral part of their smart lifestyles. We believe in offering a great customer experience and plan to continue developing improved digital self-service capabilities to give everyone more control over their accounts.”

For the latest feature, Ooredoo has announced a dedicated complaint registering service via the Ooredoo App to be launched later in the year. The service, which will enable customers to securely and quickly register and track their complaints via the app, aims to simplify the process and offer a much faster solution than the Ooredoo Call Centre. The Ooredoo mobile app is available for free download on the Google Play store and Apple app store for iOS and Android devices. The popular app has positive reviews with a 4.1 star average rating and is consistently one of the most used apps in Qatar.

For more information, dial 111, visit an Ooredoo Shop or log on to