Posted on March 15, 2020

Qatar’s leading telecommunications operator has announced its #StayHomeWithOoredoo campaign, featuring a number of offers designed to support customers during the ongoing global COVID-19 outbreak.  

Anticipating a greater need for data and for fast, reliable internet for the many Doha citizens and residents now working from home, home schooling and reducing social contact under guidelines issued by the Qatar government, Ooredoo is offering its customers extra data, faster internet speeds and free Mobile Money remittances. To ensure customers can rely on staying connected during this challenging period, Ooredoo is offering extra data free to its pre- and postpaid customers, while those with Ooredoo home internet can expect faster speeds at no extra cost. Mobile Money customers will also be able to send remittances home for free.

New and existing Qatarna 5G, Shahry 5G and Data SIM 5G customers will get double their data, with the free data being given automatically, while prepaid customers recharging with Hala Data and Flexi will get double their data when using the Ooredoo App to recharge. Customers with Ooredoo ONE connections will get double their internet speed at no extra cost, as well as free access to the Kids/Family package on Ooredoo tv. All free data, faster internet and free entertainment offers are valid from 15 March until 15 April 2020.

Also, customers using Mobile Money to send remittances home will get their transactions for free – with fees being given as cashback – for all remittances sent from 15 March until 31 March 2020. As an initiative to support the Qatar government in its drive to encourage citizens and residents to stay home, Ooredoo has asked all staff to work remotely during this time. However, all services are being provided as normal and the telco leader is fully equipped to cater for all its customers’ needs digitally; at its website, via the Ooredoo App and through its network of Self Service Machines. Customers can get in touch via WhatsApp on 4414 4414, via Live Chat on the Ooredoo App and by calling 111.

Sabah Rabia Al-Kuwari, Director PR at Ooredoo, said of the campaign: “This is an uncertain time for our customers, and we want to do whatever we can to support them while they comply with official guidelines. We expect to see a much higher demand for data, as well as more customers using their home internet, and we’re pleased to be able to offer them extra free data and faster internet speeds to ensure they can get on with their everyday lives as much as possible. Many customers will also be keen to send money home to their families, and being able to do so for free will be a help.”