Posted on July 02, 2019

Qatar Insurance, the largest insurer in the MENA region has been conferred the Best Digital Transformation in Insurance Award” at the inaugural edition of the Enterprise Transformation Summit that was recently held in Doha at the Doha Marriot Hotel. The summit recognised enterprises that demonstrated massive shift in operations as a result of embracing digital transformation.

QIC Group was awarded for its advanced digital capabilities, implementing best-in-class digital technologies in the Retail and Medical Insurance space, thus creating a highly sophisticated and interactive digitized platform for its full suite of online insurance products and services. Not only did this lead to enhanced customer engagement, but it also facilitated increasing overall responsiveness, efficiency and speed.

QIC Insured, the personal insurance division uses its highly digitised online portal www.qic-insured.com for selling insurance products, namely, car, home, travel, Personal Accident Benefit Insurance (PAB) & claims services. The digitized platform facilitates interconnectedness with several home grown tools such as Customer Relationship Management (CRM) software that has completely transformed QIC Insured’s online offering and enriched overall customer experience. www.QLM-Online.com, QIC’s home grown core medical insurance software facilitates Group Medical Insurance business for QIC’s Health & Life entity  QLM Life & Medical Insurance Co. Hospitals and clinics that fall under QLM Life & Medical Insurance Co. provider network submit e-claims & prior authorizations to QLM electronically through the online portal. This development has indeed improved efficiencies and reduced time lags significantly.

Commenting on the new accomplishment, Senior Deputy Group President & CEO of QIC Group, Mr. Ali S. alFadala stated, “QIC is honoured to receive this prestigious award, which highlights the Group’s in-house expertise at managing its digital platform & digitised processes.” Acknowledging the IT department’s efforts, he further added, “The award inspires us to continue to excel in the digital space to come up with more innovative digitised solutions that ensure complete customer satisfaction and sustainable returns for our stakeholders.”

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