Posted on February 17, 2016

Pharmacy services have expanded significantly to become an integral part of the healthcare system and a patient’s journey to wellness according to Dr. Moza Al Hail (pictured), Executive Director of Pharmacy at Hamad Medical Corporation (HMC). “Pharmacists now play a pivotal role in patient management. They are accepting greater responsibility for patient outcomes associated with the taking of medication and are evolving their practices to provide enhanced services related to its use,” she said.

The Pharmacy Department at HMC has established several processes to improve efficiency and the ease of service to patients. These include the opening of dedicated pharmacist-led clinics such as the anti-coagulation clinic as well as the introduction of medication therapy management to provide timely and efficient assessment and monitoring of patients who take different types of medications. Dr. Al Hail highlighted three key priority areas: clinical pharmacy, medication safety and pharmacy practice based research, which have gained prominence at HMC in recent years, supporting HMC’s vision of providing the safest, most effective and most compassionate care to patients.

She said: “These clinics are built on evidence-based best practices for patients, enabling pharmacists to assess the patient, perform any required tests, and provide education.” Describing the role of clinical pharmacists, she highlighted that they play a key role in influencing drug-related policies and developing treatment guidelines as they are responsible for collecting and analyzing evidence-based information about drugs therapy and evaluating drug effectiveness.

Dr Al Hail added that these highly-qualified professionals also sit on an institutional review board (IRB) monitoring drugs under clinical investigation. She said: “HMC has established clinical pharmacy teams at each of its eight hospitals all of which are working diligently to ensure the provision of optimum medication for all HMC patients.” Dr. Al Hail said the success of the Pharmacy Department is due to the hard work and dedication of the entire team of professionals working within it. She explained that from the start of her career at HMC when she joined as a pharmacist to her current position as Executive Director of the department, she has observed tremendous advances aimed at improving services to patients. 

Dr. Al Hail also cited some of the greatest achievements of her career, including the Pharmacy Department’s international and national accreditations from organizations such as the Accreditation Council for Pharmacy Education and Qatar Council for Healthcare Practitioners. She said: “One of our department’s major achievements has been the introduction of the Postgraduate Year One Pharmacy Residency Program, which is on a par in terms of quality with international pharmacy training programs. The program is certainly helping us to raise the level of pharmacy practices in Qatar.”

Dr. Al Hail is the first Qatari pharmacist to receive a visiting professorship title from the prestigious UK-based Robert Gordon University in recognition of her long standing and dedicated service in the field of pharmacy. She encourages Qatar nationals to consider a pharmacy career which she describes as a noble profession, highlighting that HMC is collaborating with Qatar University and College of the North Atlantic in Qatar to provide Qatari students with high-quality educational programs.