Posted on November 10, 2019

Eight Artificial Intelligence (AI) use-cases from six entities in Qatar were showcased during the Digital Transformation Workshop organized by the Qatar Digital Government Training Program (QDGTP) in partnership with Microsoft, an initiative by the Ministry of Transport and Communications (MoTC) , on the sidelines of the recently concluded Qatar Information Technology Conference & Exhibition (QITCOM 2019) held at the Qatar National Convention Center in Doha.

The six entities are General Authority of Customs (GAC), Hamad Medical Corporation (HMC), Aljazeera, Ministry of Commerce and Industry (MoCI), Aspetar and Aspire.

Ali El Sheshtawi from GAC presented a machine learning module, developed by the Authority, to help in document processing by reducing risk of human error and time taken in handling documents while HMC, represented by Ramez Raafat and Babu Ramesamy, presented the chatbot and auto coding use-cases respectively. Through the chatbot use case, intelligent agent within the organization will help shorten the path and time to get the needed information and understand the correct actions needed. By using machine learning to automate the code assignment, on the other hand, many support and logistic departments within HMC will benefited as it helps in assigning the right medical code to the right case.

Other use-cases include the Injury Prevention case presented by Rodney Whiteley from Aspetar which showcased how the hospital is using machine learning to track athlete movement during the rehabilitation phase thereby preventing further injuries and longer treatment time. Aspire's Saleh Msleh presented the Player Posture use-case which highlighted how Aspire is using machine learning to help athletes succeed in their journey by ensuring they have the right posture at the right moment.

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Additionally, Al Jazeera highlighted how AI is helping the organisation via content moderation and chatbot respectively. Grant Totten showed how the organisation is using AI to moderate the content being aired to ensure compliance with international standards and how the HR and Support Services department has developed an intelligent agent to respond to employee enquires and provide better response rate considering the huge growth of Al Jazeera worldwide. Laith Khrisat from MoCI, on the other hand, highlighted how the ministry is handling its document processing by using AI to digitize and extract the needed content and speed up the internal processes from the huge volume of documents being uploaded to the ministry database daily.

Commenting on the occasion, Her Excellency Reem Al Mansoori, Assistant Undersecretary for the Digital Society Development Sector at the Ministry of Transport and Communications, said: “We are delighted with the various presentations from the participating organisations which showcased how Artificial Intelligence is helping them overcome challenges in the line of duty. Artificial Intelligence is becoming increasingly important in government's effort at building an efficient and sustainable digital society and MoTC aims to continue to keep abreast of all developments in the digital technology sector in line with the Qatar National Vision 2030. We believe the use-cases presented during this event will be of great value in achieving the vision.”

With the AI presentation, MOTC aims to contribute to boosting sustainable economic diversification and improving quality of life and public services.