Posted on April 25, 2020

Qatar Islamic Bank (QIB) wishes everyone a blessed Ramadan. On this occasion, QIB has announced the new hours for operating branches and service centers that will be effective during the holy month of Ramadan.

The following branches will be operating from Sunday to Thursday, from 9:00am to 1:00pm: Salwa Road, Al Rayyan, Al Sadd, Corporate Branch (Grand Hamad Street), Old Airport Road and Sheikh Abdulla Bin Zaid Al Mahmoud Islamic Culture Center (Fanar).

In addition, the following QIB Service centers will be operating from Sunday to Thursday, from 9:00am to 1:00pm: Fanar, C-Ring Service Center and the WPS Center (Barwa Commercial Avenue – Industrial Area). During these unprecedented times, a key preventive measure to limit the spread of the COVID-19 is to transact only through remote, digital channels and avoid any physical contact. Therefore, QIB will not be accepting applications for services that are available on QIB’s award-winning Mobile Application, Internet Banking, ATMs, or Call Center.

QIB is urging all customers to bank from home and prioritize the use of its digital channels, which have over 90 features available 24/7, and are built to serve the majority of a customers’ banking needs instantly. QIB has invested significantly over the last few years in its Mobile App and Internet Banking portals to make sure customers can bank in a convenient, simple and safe way. Any customers visiting branches for urgent and exceptional matters need to wear masks and gloves as per the latest Government directives.

Corporate clients are also requested to manage their banking services remotely, as all of their daily banking needs are available on QIB’s Corporate Internet Banking. Through the platform, corporate customers can make local and international transfers, apply for Letter of Credit (LCs) and Bank Guarantee (LGs), check balances, manage liquidity, request statements, pay utility bills, open and manage fixed deposit accounts, manage corporate credit cards, manage cheques, and request card and cheque book replacements to be delivered to their addresses.

The Bank has recently launched a new Corporate Deposit Only Card. This card allows large corporations, as well as small and medium-sized enterprises (SMEs), to deposit cash or cheques in their accounts at any time through QIB's self-service Cash & Cheque Deposit Machines (CDMs) available across the country at 40 different locations. For Corporates which frequently deposit bulk cheques, QIB is offering them the Remote Deposit Cheque (RDC) Solution. This is a safe, quick and efficient solution to allow corporate customers to deposit bulk cheques remotely, using the RDC Scanner and a QIB secured portal to upload and send the cheques to the Bank to be processed in one working day. Corporate customers can also track the status of the cheques for monitoring and reconciliation purposes.

QIB has 180 ATMs strategically placed across the country, 40 of them are Cash & Cheque Deposit Machines, eliminating the need to interact with a teller in the branch. To further limit contact in branches, QIB has Interactive Teller Machines (Live Teller) for customers to talk to a bank teller via real time audio/video to conduct the same banking transactions offered at a regular branch. The machines are being regularly cleaned and hand sanitizers are installed next to each machine for customers to use before and after completing their transactions.

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