Posted on April 27, 2014

The National Health Insurance Company (NHIC) announced today the results of a patient experience survey, which showed overwhelming support and approval of Seha – the national health insurance scheme. The survey was conducted by the Qatar Statistics Authority on behalf of the NHIC between July and December 2013 and queried 1,530 female beneficiaries of Stage 1 of the scheme.

The purpose of the survey was to gauge beneficiaries’ views on the introduction of Seha with  results showing that the majority of Qatari women who had received treatment for maternity and women’s health related issues under the scheme since July 2013 were satisfied with the scheme and its service. 84% of the respondents stated the scheme had met or exceeded their expectations while a significant 90% of respondents rated very highly the women’s health benefits received under the scheme. Four-fifths of the respondents (79%) rated the hospital experience under the health insurance scheme very favourably. An overwhelming 97% of respondents support the extension of Seha to all Qatari citizens.

On the customer service front, 83% felt the overall experience when using the Seha call centre was either good or very good while 83% were satisfied with the information they received from the Seha information booths set up at some of the providers they visited.

The survey in addition aimed to understand patient’s experiences with the provider network included within Seha. Eight providers – HMC Women’s Hospital, Al Emadi Hospital, Al Ahli Hospital, Doha Clinic, Al Wakra Hospital, Al Khor Hospital, the Cuban Hospital and Al Hayat Medical Centre – are currently included and an updated network for Stage 2 will be announced prior to its launch on 30 April 2014.

Qatar Airways now flies daily to Zagreb, Croatia

“NHIC works hard to create a healthy ecosystem by enabling access to the range of providers from both the private and public sectors in the Seha provider network,” explained Dr Faleh Mohamed Hussain Ali, Acting CEO of the NHIC. “These survey results represent a positive acknowledgement of our efforts to ensure the success of this exceptional initiative. However, we understand there is always room for improvement, and this is what we are looking forward to doing over the coming stages of Seha.”

A total 84% of the respondents said the scheme gives them greater freedom of choice when seeking healthcare through its network of public and private providers, with 83% indicating they had in the past covered visits to private healthcare facilities at their own expense due to the lack of insurance coverage. 79% of those who participated in the survey indicated that they would recommend the facility they have visited to family members and friends.

Seha forms a key milestone in meeting the objectives of the Human Development pillar of the Qatar National Vision 2030, which aims for a healthy, productive society in Qatar and calls for accessible healthcare services. Information and updates on the scheme are available at the Seha website www.seha.qa and through social media at facebook.com/SehaQatar and twitter.com/SehaQatar. Members can also call the Seha call centre on telephone 4020 8444.

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