Posted on September 23, 2019

Vodafone Qatar announced that all its flagships stores are now staffed with retail advisors able to communicate using sign language.

This announcement comes on the International Day of Sign Languages that is celebrated annually across the world on 23 September along with International Week of the Deaf. Qatar Society for Rehabilitation of Special Needs (QSRSN) delivered sign language training to Vodafone Qatar’s employees over a 10 day period in which they were taught the basic foundations of sign language in addition to customer service skills and telecom related signs.

Khames Mohammed Al-Naimi, Chief Human Resources Officer, Vodafone Qatar, said: “I am incredibly proud of our employees for the commitment and enthusiasm they showed to this training. The deaf community can now walk into any of our flagship stores knowing that they will be welcomed in an inclusive environment where they can communicate with ease. At Vodafone Qatar, we place great importance on all customers receiving a great experience and that includes customers with disabilities. We deeply believe that there is a corporate responsibility to cater to the needs of this segment and enable them to stay connected with society and the world.

Vodafone Qatar launched permanent offers and services for customers with disabilities in 2012 under its “Vodafone for All” programme. Customer registered and hold a valid special needs card from the QSRSN are offered a 50% discount on all Vodafone’s Postpaid Plans and 10% discount on selected handsets equipped with accessibility features and applications. Vodafone Qatar’s flagship stores are located in Landmark Mall, Villaggio Mall, City Centre Mall, Lulu D ring, Al Furosiya, Industrial Area, Lulu Gharaffa, Msheireb and Al Wakrah.

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