Posted on January 03, 2017

Qatar Fuel Company (Woqod) would like to reiterate its commitment to the Qatari community and meet all demands of the residents in Qatar with quality, safety and quick service.

Referring to the claims that have been raised by the residents in Qatari newspapers recently on the unavailability of Shafaf gas Cylinders and the expiration of the exchange offer, Qatar Fuel Company Woqod would like to clarify the following points.

Woqod has recently announced the extension of its exchange offer till mid-2017. The offer is still valid and allows the customers to exchange metal gas cylinder with Shafaf for only QAR 265 instead of 365. Customers can still exchange their metal cylinders with Shafaf in any of its service stations or other points of sales. Woqod works to continuously collect the old metal cylinders from these point of sales and provide them with Shafaf Cylinders instead.

With respect to the claim of the lack of Shafaf cylinders recently due to the fog, we acknowledge that the fog has led to the reduction of distribution, due to the danger of transferring flammable materials in conditions where visibility is very difficult. Woqod worked hard to find the best solution and managed to provide the market with a decrease of only 2 percent compared to the same period in December.  It is worth mentioning that Woqod adhered to its strict safety standards to avoid any risks in distributing gas cylinders in bad weather conditions.

Woqod is currently re-evaluating the amount of gas cylinders that should be distributed across Qatar to fit the country’s increasing demands. Woqod always listen to the consumers’ concerns and respond to their urgent needs, and will continue its effort to overcome all obstacles to meet the requirements of the people.