15 October 2016
Qatar Islamic Bank (QIB), Qatar’s leading Islamic Bank, has launched a new automated complaint management system. The new system makes it easy for QIB customers to track the status of an issue or...
02 June 2016
Hamad Medical Corporation (HMC) is today launching a new Customer Service program to better engage with patients and the public. The launch is part of a HMC-wide initiative to improve the patient...
26 April 2016
In line with its commitment to provide customers with a rewarding experience, Alfardan Sports Motors, the official dealer of Maserati Qatar, has launched an exclusive opportunity for first-time...
01 March 2016
Qatar Airways will once again participate in the world’s largest travel and trade event, ITB Berlin, from 9-13 March 2016, and is planning to make a significant network announcement. The world’s...
01 February 2016
Ooredoo has today launched a new service on its popular ‘My Ooredoo’ website portal, which gives customers a dedicated place to contact Ooredoo, register issues and receive feedback. In addition,...
24 January 2016
Ooredoo has today announced its plans to continue its transformation of the customer experience in its shops, by introducing new smart solutions to give customers more control over their accounts and...
09 December 2015
Commercial Bank, Qatar’s first private bank, is proud to announce it has won the “Best New Loyalty Programme” award at The Customer Festival Middle East Awards, held in Dubai, for its Credit Card...
27 October 2015
The Bedaya Center for Entrepreneurship and SME Development (Bedaya Center), a joint initiative by Qatar Development Bank and Silatech recently hosted a workshop on customer service management. Held...
18 August 2015
EY has today announced its acquisition of Seren – an international digital consultancy based in the UK with a significant footprint in the MENA region. Seren is a leader in international digital...
30 July 2015
The Public Works Authority (Ashghal) has announced that the first phase of the customer service management system has been completed, said Gulf Times. According to a report in local Arabic daily...
06 July 2015
Turkish Airlines, the national flag carrier of Turkey and Europe’s best airline, launched an Arabic Call Centre to serve customers across ten countries in the Middle Eastern region. Arabic-speaking...
16 June 2015
Following on from the recent Al Markhiya branch opening, Ahlibank is now welcoming customers to its ‘new look’ location in Old Airport. Ahlibank has had a branch in this busy area since 1991 and the...

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