Posted on April 16, 2014

Qatari nationals will be covered for their basic health needs by the National Health Insurance Scheme from 30 April, the National Health Insurance Company announced at a press conference today. The scheme has thus far covered Qatari women aged 12 and over for gynaecology, obstetrics, maternity and related women’s health issues and its expansion to cover all citizens marks an important milestone in achieving Qatar’s long-term vision and goals, for transforming and improving the health sector.

The scheme will provide Qatari nationals of all ages, both men and women, with comprehensive health insurance coverage for the full range of basic health services through a quality network of public and private providers. Coverage includes both in- and out-patient services including preventative care, emergency treatment, physiotherapy, occupational therapy, speech therapy, long-term care, radiology, ophthalmology, laboratory testing and prescription medicines.

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The national health insurance services will be provided under a new brand – Seha – and a refreshed corporate identity that was revealed at the press conference. Meaning “health” in Arabic, the name and the flowing curves of the new logo represent ease of access to a wider choice of quality health care providers. “We are glad to announce stage 2 of the National Health Insurance Scheme -Seha -to cover all basic health services for Qatari nationals. This important milestone is in line with Qatar’s goal of providing its citizens with the best possible health services,underscoring Qatar’s position at the forefront of healthcare provision amongst Middle East countries,” explained Dr Faleh Mohamed Hussain Ali, Acting CEO of the NHIC.

“Communicating with the public and ensuring scheme beneficiaries know how and where to access health care services is very important to us. As such, we are launching a presence on social media to better communicate with scheme members, to answer any queries people may have and to keep the public informed and updated about the scheme and its services,” Dr.Faleh continued. “Scheme members can follow Seha and contact the company through Facebook and Twitter at facebook.com/SehaQatar and twitter.com/SehaQatar respectively.”

Seha recently opened the doors to its first Customer Service Center for scheme beneficiaries. Located on the sixth floor of Amwal Tower in the West Bay area of Doha, the Customer Service Centre offers insurance scheme members an additional level of support alongside the already operational call centre. Customer Service Center Staff will be on hand to assist members with any queries, including general information about the scheme and its roll-out, coverage, member rights and the network providers.

Dr. Faleh continued: “We are working with the health care providers to ensure the expansion of services is as smooth as possible and to make the transition to Seha seamless for the scheme’s beneficiaries. Our aim is to ensure the highest level of service when a member visits a Seha network provider.”

A recent patient satisfaction survey carried out by the Qatar Statistic Authority on behalf of the NHIC indicated the health insurance scheme has already achieved high levels of acceptance and satisfaction among those who have used it. The survey showed Qatari women who had received treatment for maternity and women’s health related issues under the scheme since July 2013,were overwhelmingly satisfied with the scheme and its service. 84% of respondents stated the scheme had met or exceeded their expectations. An overwhelming majority of 90% of respondents rated very highly the women’s health benefits received under the scheme, while 84% said the scheme offered them greater freedom of choice when seeking healthcare.Four fifths of the respondents (79%) rated the hospital experience under the health insurance scheme very favourably. 90% gave top marks to their interactions with the scheme through the Seha call centre, while 87% gave a similar rating to their interaction with the scheme’s information booths set-up in hospitals.

The Seha provider network includes a selection of quality public and private hospitals and clinics. Eight providers –HMC Women’s Hospital, Al Emadi Hospital, Al Ahli Hospital, Doha Clinic, Al Wakra Hospital, Al KhorHospital, the Cuban Hospital and Al Hayat Medical Centre - are currently included within the network. The updated network for Stage 2 will be announced prior to its launch. Sehaforms a key milestone in meeting the objectives of the Human Development pillar of the Qatar National Vision 2030, which aims for a healthy, productive society in Qatar and calls for accessible healthcare services.

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Information and updates on the scheme are available at the Seha website www.seha.qa and through social media at facebook.com/SehaQatar and twitter.com/SehaQatar. Members can also call the Seha call centre on telephone 4020 8444.

The Seha provider network includes a selection of quality public and private hospitals and clinics:

HMC WOMEN’S HOSPITAL

AL EMADI HOSPITAL

AL AHLI HOSPITAL

DOHA CLINIC

AL WAKRA HOSPITAL

AL KHOR HOSPITAL

THE CUBAN HOSPITAL

AL HAYAT MEDICAL CENTRE

The updated network will be announced prior to the launch on April 30, 2014.

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