Posted on July 17, 2018

The Communications Regulatory Authority (CRA) has launched a comprehensive field survey to measure individual consumers’ satisfaction of telecommunications services provided through the licensed service providers in the State of Qatar. The survey, conducted in the months of July and August 2018, will cover all the municipalities in the country.

The aim of this survey is to understand consumer’s experience and feedback qualitatively to know the important telecommunications services used by consumers, to identify their perception of quality of various services and their level of satisfaction with fixed and mobile telecommunications services, prices, and the competitive nature of the Qatari telecom market. "This survey is one of the main tools adopted by the CRA to help in evaluating the quality and efficiency of services provided to consumers, and in ensuring that their rights are protected. The CRA would like to request consumers to participate in the survey, provide feedback, and to contribute towards the main objective, which is the improvement of their experience and the telecom services in Qatar,” said Amel Salem Al-Hanawi, CRA’s Consumer Affairs Manager.

After the completion of the survey, CRA will publish a detailed report of the findings, which will be used in CRA’s discussions with the service providers to ensure the improvement of the services provided to the telecom consumers in Qatar.