Posted on April 03, 2019

Hamad International Airport in collaboration with Qatar Aviation Services and Qatar Duty Free conducted a special tourforthe Centre for Empowerment and Care of the Elderly (Ehsan Centre). The tour aimed to showcase the airport's state of the art facilities for passengers with reduced mobility (PRM).

Twenty-three guests from Ehsan Centre took part in the tour which included the elderlyand staff members. The guests visited various locations across the terminal with Qatar Aviation Services highlighting the services provided for PRM, including the departure area, boarding gate, arrival hall, and Oryx Airport Hotel. The successful tour ended with a lunch for the guests at Le Marche restaurant. Abdulaziz Al Mass, Vice President Marketing and CorporateCommunications at HIA stated, “We are delightedto welcome and host Ehsan Centre’s elderly members at the airportto showcase the facilities provided for PRM. We are committed to empowering all our passengers as well as making our 5-star services and facilities accessible to everyone.”

Buthaina al-Marzouqi, Director of the Internal Care Department at Ehsan Centre commented:“Our visit to HIA has been a tremendous success with the elderly and staff at Ehsan. Initiatives like these help the center achieve its strategic objectives of providing programs and tripsthat empowerthe elderly and provide them with social activities. We thank HIA for hosting us and their efforts in providing an engaging tour for our members.”

HIA offers barrier-free access and dedicated facilities to make traveling more comfortable for passengers requiring additional assistance. HIA's network of elevators, escalators, ramps, walkways, check-in’s and passenger train offer simple access to PRM. In addition, the airport is dedicated to ensuring the safest environment for all its passengers with the terminal building equipped with over 180 evacuation chairs to assist PRM out of the building in an emergency.

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The airport terminal is equipped with various conveyance equipment to assist with either vertical or horizontal circulation. All conveyance equipment for the purpose of assisting passengers with reduced mobility has smooth and level thresholds with controls, where required, mounted within easy reach. Special handling lounges are available throughout the terminal for the comfort of passengers who require special assistance. All special handling lounges offer comfortable seating and trained attendants.

Qatar's award-winning airport recently ranked fourth best airport in the world by SKYTRAX World Airport Awards 2019. It also retained its five-star airport status and was honoured with the title of ‘Best Airport in the Middle East’ for the fifth year in a row and ‘Best Staff Service in the Middle East’ for the fourth year in a row. The airport remains focused on redefining the airport experience, from its implementation of cutting-edge technology, strategic expansion plan, 5-star customer service, and operational excellence, that makes HIA the airport of choice for millions of passengers around the world. The young and ambitious airport is set to celebrate its 5-year anniversary this coming May.