Posted on March 28, 2019

Hamad International Airport has been ranked as the fourth best airport in the world at the SKYTRAX World Airport Awards 2019, which took place during the Passenger Terminal Expo 2019 in London, United Kingdom. HIA has also once again been ranked as a five-star Airport and was honoured with the title of ‘Best Airport in the Middle East’ for the fifth year in a row and ‘Best Staff Service in the Middle East’ for the fourth year in a row.

The awards recognize HIA’s innovative facilities, five-star customer service and state-of-the-art terminal which accommodates more than 30 million passengers annually. The 2019 World Airport Awards by Skytrax are based on nominations from millions of passengers across more than 500 participating airports worldwide, making them one of largest passenger interaction survey awards in the world.

Commenting on the results of the Skytrax World Airport Awards, Engr. Badr Mohammed Al Meer, Chief Operating Officer at Hamad International Airport, stated: “We are delighted with our progress and ranking at this year’s Skytrax Awards as we successfully moved up in our ranking to ‘Fourth Best Airport in the World’ while maintaining our five-star status and our titles as  ‘Best Airport in the Middle East’ for the fifth consecutive year and ‘Best Staff Service in the Middle East’ for the fourth consecutive year. We are committed to raising the bar when it comes to the airport experience and will continue to invest in our facilities, services and technologies that distinguish us as the airport of choice for millions of passengers around the world.”

“Skytrax holds a very special place for all us at HIA, because it’s a platform for our passengers and travellers to share their view on their experiences with us. We are truly honoured and humbled by the support and loyalty of our customers and are motivated more than ever to continue to deliver excellence and meet the needs of our passengers and community at large,” Al Meer added.

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The Skytrax survey evaluates customer satisfaction across 39 key performance indicators for airport service and product – from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate. The Skytrax World Airport Awards took place in parallel to The Passenger Terminal Expo & Conference 2019, the world’s largest annual airport exhibition and airport networking event of the year, where HIA delegates gave a series of addresses on airport planning and development, asset management, customer experience, and airport-airline sustainability collaboration.

HIA’s VP of Facilities Management, Michael McMillan, discussed Asset Management at HIA as a strategic approach rather than a formula, asserting that both a collective shift in beliefs and attitudes is needed and that asset management requires personal commitment as well as professional development. Sujata Suri, HIA’s Vice President of Strategy & Customer Experience, chaired the panel discussion on customer service and passenger experience, while Ioannis Metsovitis, HIA’s Vice President of Operations, chaired the session on Airport Design, Planning & Development in the Middle East & Asia, also discussing the next phase of HIA’s highly-anticipated expansion plan.

The second phase of HIA’s expansion plan, launched in early 2019, will accommodate a capacity of 53 million passengers annually by 2022 as well as an increase in cargo capacity to 3 million tonnes per year. In addition to physical capacity enhancements, Mr. Metsovitis discussed the expected improvements in operational efficiency, including increased automation to allow 50 percent of passengers to perform self check-in, increase in airspace capacity, and optimized baggage handling processes. The expansion is a key part of Qatar’s preparations to host the 2022 World Cup where the country will witness a large number of visitors to the global sporting event.

Qatar’s award-winning airport remains focused on redefining the airport experience, from its implementation of cutting-edge technology, strategic expansion plan, 5-star customer service and operational excellence, that makes HIA the airport of choice for millions of passengers around the world. The young and ambitious airport is set to celebrate its 5-year anniversary this coming May.