Posted on November 20, 2015

Qatar General Electricity and Water Corporation (Kahramaa) yesterday announced that it has shifted all its services online. The achievement comes with completion of the first phase of a strategy adopted earlier last year to move into electronic services. Minister of Energy and Industry H E Dr Mohammed bin Saleh Al Sada yesterday attended a ceremony to announce completion of the first phase.

The project aims to transfer the entity to a “Smart Corporation” by offering all services and transactions online with high efficiency. Kahramaa’s aim is to improve quality of services provided to the public with commitment to excellence, Dr Al Sada said. The Minister added that it is part of a long-term strategy launched in 2014. The comments came during his visit to the Customers Service Department at Kahramaa, said a statement yesterday. He also honoured Kahramaa staff who worked hard to make the achievement a reality. 

Kahramaa President Engineer  Essa bin Hilal Al Kuwari said the corporation is committed to quality service and efficient performance placing customers’ interests on top of its priorities while making decisions. Kahramaa is keen to simplify and speed up customer transactions, thereby saving time and efforts, he added. Customers whether individuals, companies, consultants or contractors can do their transactions online from anywhere and anytime, said the statement. Subscribers can view services by visiting the official website (km.qa), create a new account or log in to benefit from services provided through the website. 

Kahramaa recently launched a WhatsApp service to receive complaints and feedback from customers. Smartphone users can now interact with Kahramaa round-the-clock by adding 30303991 in their WhatsApp contact list. The social media platform is primarily to receive reports, complaints, feedback and grievances from customers and social activists related with safety and functionality of Kahramaa’s electricity and water networks across the country.

Kahramaa through instant messaging aspires to improve communication with customers and get matters expedited as early as possible. This compliments other online services launched recently.

source: The Peninsula

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