Posted on March 02, 2015

MEEZA, the leading Managed IT services and solutions provider in Qatar, has been certified by the Service Desk Institute (SDI) with 4 Star IT Service Desk Certification ( SDC ), which effectively makes MEEZA the first IT company to acquire this prestigious evaluation honor in the MENA region.

MEEZA receives 4 star certification 2 [].jpgSDI is a leading global organisation for professionals working in the IT service and support industry. Although other companies in the MENA region have been assessed and rated by SDI, MEEZA is the first organization to achieve the rating of 4 star. This exceptional rating was achieved by MEEZA after demonstrating the company's business-led proactive service which understands and works accordingly with customer requirements and provides optimum services to its clients.

 “This 4 Star certification from SDI acknowledges our proactive approach and our commitment to advance, in line with the highly recognized global standards. This unmatched 4 star rating by SDI places not only MEEZA, but also the state of Qatar at a leading position in the IT Managed Services and Solutions sector," says Ghada El Rassi, CEO of MEEZA. "Customer satisfaction is an area where MEEZA continues to invest and actively engage in to offer an unprecedented level of flexibility and reliability in the region, enabling businesses to benefit from greater efficiency and low risk. We remain dedicated to provide an exceptional client experience and fulfill requirements for world-class managed IT services and solutions," El-Rassi added.

The SDI Service Desk Certification provides globally recognized standard-based certification programme, against which service desks are formally audited and awarded a star rating, specifically designed to certify service desk quality, professionalism and maturity.Before awarding MEEZA’s Service Centre with 4 star IT Service Desk certification , SDI closely examined and monitored all aspects of the Service Centre operation in terms of management, staff, resources, tools, training & delivery, strategy, planning and continual service improvement.

MEEZA was established to provide essential IT support to Qatar's development process in close alignment with Qatar National Vision 2030, and has become the leading Managed IT services and solutions provider in Qatar.