Posted on March 17, 2020

Taking into consideration the ongoing pandemic, Qatar Islamic Bank (QIB) is urging customers to bank safely by using its mobile application as well as the Personal and Corporate internet banking platforms, to fulfill all of their banking requirements, limiting the need to visit a branch.

In support of this initiative, QIB assures customers that its 24/7 customer service call center is also available to address all their inquiries. These steps come as part of the Bank’s initiative to encourage customers to opt for a contact-free and safe banking experience, in order to safeguard customers, employees and the entire community. QIB is strongly advising corporate and retail customers to prioritize the use of QIB’s online platforms to carry out all their banking needs. Customers are also requested to minimize the use of cash as much as possible, maximize the use of Cash & Cheque Deposit Machines and Remote Deposit Capture (RDCs) for corporate cheque processing.

Corporate clients are urged to manage their banking services remotely, as all of their daily banking needs are available on QIB’s Corporate Internet Banking. Through the platform, corporate customers can make local and international transfers, apply for Letter of Credit (LCs) and Bank Guarantee (LGs), check balances, manage liquidity, request statements, pay utility bills, open and manage fixed deposit accounts, manage corporate credit cards, manage cheques, and request card and cheque book replacements to be delivered to their addresses.

For a contact-free banking experience, Retail customers can completely bank remotely using QIB’s Mobile App or Internet Banking that has over 90 features, available 24/7, that serve the daily customers’ banking needs. It hosts a variety of services such as local and international transfers, payment of utility bills, managing and settling credit cards, statement requests, opening and managing accounts, checking balances, requesting account or salary certificates, applying for new finance or credit card, and requesting card and cheque book replacements to be delivered to their addresses.

QIB has 180 ATMs strategically placed across the country, 40 of them are Cash & Cheque Deposit Machines, eliminating the need to interact with a teller in the branch. To further limit contact in branches, QIB has Interactive Teller Machines (Live Teller) for customers to talk to a bank teller via real time audio/video to conduct the same banking transactions offered at a regular branch. The machines are being regularly cleaned and hand sanitizers are installed next to each machine for customers to use before and after completing their transactions.

Bassel Gamal, QIB’s Group CEO, said: “In order to protect our customers and employees during this medical crisis, we strongly urge all of our customers to use our mobile application and online platforms to fulfil their daily banking needs remotely. Our bank has continuously invested in upgrading our online platforms to ensure our customers have an easy, secure and convenient banking experience, that doesn’t require a branch visit. As a socially responsible organization and to support the country’s efforts, we are also creating awareness to our customers and employees on how to protect themselves. A key measure to limit the spread of the Coronavirus disease is to transact through remote, digital channels and limit customer and employee physical contact.”

The QIB Mobile App has undergone an immense transformation over the years, to keep up with the hyper-connected, online world. Updates regularly made on the app make it easier than ever to bank on the go, 24/7, as they were developed to meet the customers’ daily banking requirements. To download the App, customers can visit Apple App Store or Google Play Store and search for the keyword: QIB Mobile App. Customers can easily self-register using their debit card number and PIN. Existing QIB Mobile App users can enjoy the new service by updating the App from their respective stores. Corporate clients that wish to register for the corporate internet banking should contact their relationship manager or submit a request online.